Technical Support Engineer (Remote)

When you join Exclaimer you will join a global award‑winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and an inclusive and outcomes‑driven culture.

We promote a people‑first culture built on fairness, inclusion, psychological safety, and continuous learning. As we evolve into a multi‑channel platform for branded business communications, we offer employees the opportunity to shape the future of global communication—while growing their careers in a culture where curiosity, creativity, and accountability thrive.

Answers all assigned tickets and chats within SLAs to a high standard consistently achieving 85% avg CSAT results weekly.

Carry out remote sessions, where appropriate, to resolve complex issues in real time.

Providing expert‑level technical support on Exclaimer products and services.

Participates in cross functional projects supporting the team's overall performance and goals of delivering exemplary service to our customers.

Participates in quality assurance audit process, responding positively to feedback and ensuring learnings are acted on.

Previous technical support experience, preferably supporting email infrastructure, IT security solutions, or similar.

Proven experience supporting Microsoft 365 (Exchange Online), Active Directory, and Google Workspace (Gmail).

A plus if you have MS‑900 Microsoft 365 Fundamentals certification or similar.

Shift work

~Alongside competitive pay, you’ll have access to generous paid time off, flexible working options including our XFlex programme and a “work from anywhere” allowance - plus enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood. Our wellbeing offering includes comprehensive healthcare coverage, fully funded insurance and income protection, access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes. We help you plan for the future with contributory retirement plans and savings support, and back your day‑to‑day wellbeing with perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts. Wherever you’re based, you’ll find that Exclaimer’s benefits are designed to help you thrive: at work and beyond.

We’re building a culture where everyone feels they belong and can thrive, and we’d love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process, please email the team in confidence via Visualizzare la mail su click.appcast.io.