Field Operations Manager

Amazon opened its doors in 1995 and strives to be the world's most customer‐centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation, ensuring that orders—no matter how large or small—are delivered as quickly, accurately, and cost‐effectively as possible. To continue to drive process excellence within our Last mile Delivery business, we are currently looking for an ACES Manager. As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization on site, serve as the link between station management and the ACES team, and contribute to the optimization of delivery station operations. Your goal is to solve complex problems with simple, practical solutions by developing deep knowledge of the operation processes and creating effective communication plans that enable overall process alignment.

First‐hand contact for station management regarding process improvements and benchmarking, working on effective change processes and contributing to network standardization via best practice sharing.

Monitoring logistics and delivery success through station and on‐road performance indicators, setting up action plans and executing them to drive performance to benchmark rates.

Contributing to audit initiatives and supporting results‐driven action planning.

Deploying process‐standard implementations and upgrades within the delivery station, partnering with station management and multiple stakeholders.

Ensuring station management understands benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts.

During peak time, managing day‐to‐day operations of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, and managing external agency relationships and performance.

Being willing to work in non‐traditional shift patterns, including nights.

Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field.

Speak, write, and read fluently in English.

Knowledge of Lean, Six Sigma and Kaizen techniques.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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