Sales and Service Leader

We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** Service Manager**Department:** Grocery**FLSA**: Non-Exempt**General Function**:Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Core Competencies:*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations:**Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommercePositions that Report to you: All positions except those listed above or designated by the Store Director**Primary Duties and Responsibilities**:* Maintains a positive attitude; providing prompt, courteous, and efficient service to customers and sets a good example.* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.* Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.* Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.* Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.* Ensures proper customer service throughout the store and addresses specific customer issues.* Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.* Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.)* Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.* Trains workers in store policies, department procedures, and job duties.* Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.* Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.* Explains store services to potential personal and business account customers to generate additional business for the store.* Understands the basics of store accounting.* Adheres to company policies and individual store guidelines.* Stays current with market trends and information (i.e.; Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.* Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).* Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system.* Assists in other areas of store as needed.* Performs other job related duties and special projects as required.**follow technical manuals and have increased contact with people.**Two years or more of similar or related work experience preferred.**Supervisory Responsibilities (Direct Reports):*** Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.* electrical shock, and exposure to chemicals and solvents. Equipment Used to Perform Job:**Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.**Financial Responsibility**:Authorized to purchase merchandise and supplies and order repairs on equipment.**Occasional contact with federal or state regulatory agencies regarding inspections.**Confidentiality**:Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.The anticipated hourly starting wage for this position

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