Mobile Engineer

About the Aftersales Department

The Aftersales department of BYD Europe is responsible for all fleet operation, service & maintenance, technical diagnose & analysis and product improvement related topics concerning our full electric buses and trucks.

This is including, but not limited to providing technical support to our customers and service providers and continuous feedback to HQ and R&D teams internally for product improvement.

The Mobile Engineer is responsible for providing exceptional aftersales service to customers of commercial vehicles, ensuring the highest standards of vehicle maintenance, repair, and customer satisfaction. This role involves extensive travel to customer sites, troubleshooting and resolving technical issues, performing preventive maintenance, and promoting company products and services to enhance customer loyalty.

Technical Support

Undertake and assist with post-sales operational issues (e.g. technical diagnosis, repairs and maintenance);

Check and collect feedback on the technical documentation (e.g. manuals, diagnostic diagrams, etc.);

Help Authorized Workshops implement technical updates and activity campaigns;

Create FMEA / D-FMEA reports, help improve products together with R&D and QA teams.

Collaborate with authorized workshops to provide our customers with excellent capabilities and quality of service.

Schedule account and operational meetings with customers;

Bachelor’s degree in engineering or higher.

Relevant experience in maintenance is an advantage, but fresh graduates are encouraged to apply.

Proficient in MS Office (Word, Excel, Outlook, and PowerPoint).

Fluent in English; proficiency in Chinese is a plus.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team &##127759;

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