Urgente: Quality Engineer

Sisecam is the only global company operating in all core areas of glass production – including flat glass, glassware, glass packaging, and glass fiber. Currently, Sisecam ranks among the world's top two manufacturers of glassware and the top five producers of glass packaging and flat glass. Sisecam plays a leading role in the flat glass, glasswar e, glass packagin g, chemicals, automotive, glass fiber, mining, energ y an d recyclin g business lines. Sisecam who takes firm steps towards its goal of becoming one of the world's top 3 manufacturers in its main fields of activity, with its competent human resources and smart technologies, and uninterruptedly continues to transform its digital infrastructure and culture by considering the future necessities. Sisecam who ha s 90 years of experience, more than 24 thousand employees, production activities in 14 countries on four continents, and a sales network of more tha n 150 countri es, continues its growth journey in line with its "Global Excellen ce " strategy and wit h an inclusive approach that supports the development of company's entire ecosystem. We are looking for a " Customer Quality Engineer" to take part in Customer Quality team. Bachelor's degree in Engineering, preferably Mechanical or Materials EngineeringMinimum 3 years of hands-on experience in flat glass manufacturing processing especially in offline coated glass - including cutting, edge processing, tempering, IGU productionPreferably field experience in production or quality engineeringStrong understanding of flat glass production processes, especially coated glass processesFamiliarity with quality tools such as 8D, root cause analysis, and process auditsGood command of Italian and EnglishStrong regional knowledgeExperience in customer-facing roles, preferably in production & qualityExcellent problem-solving skills and ability to work independently in dynamic environmentsNo travel restrictions and having a valid driving licenseWilling to be based in North Italy and travel frequently (in Italy and/or abroad)

Conduct on-site customer visits across Europe to address technical issues and provide immediate supportMonitor field quality, shipment integrity, and line performance during trial productionsConduct product and process validation at customer lines to ensure suitability for customer applicationsTroubleshoot and resolve customer complaints efficiently while maintaining strong client relationshipsCollaborate with production and quality teams to resolve issues across production processes and report findings and customer insights to internal teams for continuous improvement