Data Center Operation Manager, Data Center Operations

Data Center Manager, Data Center Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You will be able to drive performance levels to achieve the pace at which we build and operate Data Centers in India for Amazon Data Services India Private Limited ("ADSIPL").

You will have previous experience in Data Centers, either building or managing (or both) along with exposure to developing great relationships with both internal teams and external vendors.

As a Data Center Manager in ADSIPL, you will get to manage the world's largest Cloud Computing Infrastructure in India. We encounter interesting, challenging & complex problems every day, being a technical manager in ADSIPL means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role.

Maintaining existing co-located and in-house Data Centers.

Helping build and bring online new Data Centers.

Assisting & managing relationships with external vendors & contractors.

Liaising with internal teams & management groups.

Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers.

Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes.

Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.

What are we looking for in a successful AWS Returner Data Centre Manager (DCM) candidate along with the technical knowledge and experience.

People Management.

You will be able to demonstrate how you have continued to improve performance of an existing team along with displaying skills in creating or growing a team. Experience managing both high & low performing employees will be of advantage along with conflict management.

Incident Management.

You will also have experience in Change Management & Fault Management.

Vendor Management.

An Amazon, individual has to deal with vendors, contractors & security companies. You will be able to prove you have experience dealing with external vendors and be able to display incidents of both problem & conflict management when dealing with same.

You will have experience in processes mapping, implementing remediation steps and how this affected the overall business you were working in. Experience in Kaizen/Lean/Six Sigma is preferable.

Managers should be able to positively influence the Safety culture of the Data Center organization.

About AWS

Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

When we feel supported in the workplace and at home, there's nothing we can't achieve.

AWS values curiosity and connection. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

5+ years of managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams experience.

Experience in major facilities incident management.

Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network.

7+ years of relevant experience in DC Operations, IT Operations or similar roles.

Bachelor's degree or above in engineering or equivalent STEM (Science, Technology, Engineering and Mathematics) field, or 3+ months of network and operating system support experience.

Experience in project management.

2+ years of Agile methods and processes experience.

Experience in capacity planning, operations planning, business analysis or similar.

Knowledge of Lean, Kaizen, Six Sigma concepts.

Experience implementing change management successfully transitioning programs into large-scale operations.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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