Senior Customer Success Manager (Remote)

Customer Success Manager

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- Italy### Customer ExperienceITitalyMilanXM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk.

XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environments to compromise critical assets.

With XM Cyber, you can see all the ways attackers might go, and all the best ways to stop them, pinpointing where to remediate exposures with a fraction of the effort.As a Customer Success Manager at XM Cyber, you are the trusted advisor and the driving force behind our customers' security resilience.

You will lead the charge in transforming how global organizations manage exposure, ensuring that the XM Cyber platform is not just 'deployed,' but deeply operationalized to deliver measurable business value.You are responsible for driving retention through strategic alignment, and proving value in the complex landscape of hybrid cloud security.This is a remote position within our Customer Experience organization, requiring a self-starter who can collaborate seamlessly with local sales teams and global HQ stakeholders to champion the voice of the customer.

**Customer Management & Strategic Value:

*** Assist customers in developing strategic success plans with critical goals and key performance indicators.

Cultivate strong, trusted relationships with key stakeholders at customer organizations, including senior-level executives.

* Ensure customers optimize their return on investment by enhancing remediation efficiency, reducing exposure to attacks, and delivering accurate risk reporting.

Commercial & Internal Collaboration:

*** Act as the customer's internal champion, effectively own and drive the internal resolution process for all customer issues, serving as the central point of contact between the customer and internal teams (Product Management, R&D, Support, etc.).

7-10 years of hands-on Customer Success experience in SaaS companies, ideally within cybersecurity.

• Track record of building and sustaining relationships, driving customer success, articulating strategic value, and surpassing performance targets.
• Proven ability to communicate and negotiate effectively with C-level executives, key decision-makers, and Procurement/contracts teams. Native-level Italian, English at a professional level
• Spanish/French

- Cloud Architecture or Engineering

• IT Infrastructure or Support
• Post-Sales Implementation or Professional Services
• Microsoft Security best practices
• Information and Data Security concepts
• Network Architecture concepts
• Cloud Security (AWS/Azure/GCP)

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