Senior ICT Network Engineer (m/w/d)

Cisco High Touch Engineer (Red Badge)

Competenze, Esperienza, Qualifiche: se possiede i requisiti giusti per questa opportunità, si candidi oggi stesso.

Location:

Milan, Italy

Sector:

Public Sector | Pubblica Amministrazione

Engagement:

Long-term, Embedded Role

The Opportunity

We are seeking a senior

Cisco High Touch Engineer (Red Badge)

to support mission-critical networks within the

Italian Public Sector , working closely with central government bodies, ministries, and public institutions.

This is a high-impact, trusted-advisor role embedded directly within the customer environment, operating at the highest tier of Cisco engineering excellence. You will work alongside Cisco Sales, CX, and Engineering teams while becoming a core extension of the customer’s IT organization.

Your Role

Act as the

primary technical authority

for complex, business-critical network environments

Provide proactive and reactive high-touch engineering support

Lead SEV-1 / SEV-2 incidents and resolve chronic, large-scale network issues

Influence network architecture, upgrades, and long-term optimization

Build strong relationships with customer engineers, architects, and leadership

Drive escalations with Cisco TAC and global engineering teams

Technical Expertise

Deep hands-on experience with enterprise or service provider IP networks

Strong knowledge of

TCP/IP, OSPF, IS-IS, BGP, MPLS, Segment Routing, QoS, IPv6

Cisco Routing & Switching ( IOS-XE, IOS-XR, Catalyst, Nexus, WAN )

Exposure to automation and modern operations (Python, Ansible, APIs – preferred)

Experience & Certifications

7–15+ years

in senior network engineering, consulting, or high-level support roles

Proven xrdbqlu experience supporting

large, complex, mission-critical networks

CCNP required ,

CCIE strongly preferred

Why This Role

Operate at the

highest technical tier

within Cisco’s ecosystem

Act as a

trusted advisor , not just a support engineer

Influence the stability, resilience, and future direction of critical public-sector networks

Backed by

Cisco

and delivered through

Acuative , a trusted Cisco CX partner

This is a role for engineers who want to shape outcomes, not just fix incidents.