Senior Product Designer - Remote

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

PagerDuty is seeking a Principal Product Designer to join our diverse, customer-focused team! As Principal Product Designer, you will join our UX team and lead design strategy for our AI and Automation team, partnering with senior leadership, product management, engineering, and data science teams. You will define the vision and execution for how AI agents, automation workflows, and intelligent insights are experienced across the PagerDuty Operations Cloud, ensuring our AI capabilities are intuitive, trustworthy, and transformative for technical operations teams. This is an exciting opportunity to pioneer the future of AI-driven operations at scale, shaping how thousands of organizations leverage autonomous agents and intelligent automation to prevent incidents, accelerate resolution, and improve operational resilience. The ideal candidate has deep expertise in AI/ML product design, a track record of leading design for complex technical products, and a passion for making cutting-edge technology accessible and valuable to practitioners.

Define and drive the design vision for PagerDuty's AI and automation capabilities, including AI agents

Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences

Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems

Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence

Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning

10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products

• 3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications
• Demonstrated experience leading design strategy and influencing product direction
• Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences

Experience designing for developer tools, DevOps platforms, or technical operations products

Track record of establishing design systems, frameworks, or principles that scale across product teams

Strong thought leadership through speaking, writing, or contributing to the design community

Experience working in high-growth SaaS or enterprise software companies with complex technical audiences

This role may also be eligible for bonus, commission, equity, and/or benefits.

PagerDuty operates a hybrid work model with offices in 8 major cities: Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Flexible work arrangements

Retirement or pension plan*

Paid holidays and sick leave

NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.