National Account Manager (m/f)

Position Summary
The KAM is a critical role designed to accelerate our ambitious growth objectives within the Italian market. This dynamic position requires an entrepreneurial mindset and agility to adapt strategies in response to evolving market conditions. You will be at the forefront of driving sustainable growth in a highly competitive environment, with clear visibility of your impact on business performance.
This is a unique opportunity to shape and influence strategic growth initiatives while working across territories, regions and brands. Success in this role will require a blend of strategic thinking, stakeholder management, and strong commercial execution.
The main responsibilities of this role will be to drive best possible outcome by the following:
Strategic Growth Leadership
Identify, engage, and cultivate relationships with high‑potential growth opportunities, including clinician groups, institutions, and key stakeholders.
Lead the development and oversee the execution of tailored growth strategies to be implemented by Territory Managers (TMs), ensuring alignment with broader organisational goals:

For smaller accounts, co‑create strategic growth plans with selected customers where coordination is required across multiple sites.
If collaboration on an Enterprise Solutions account is required, support the KAM by contributing to the strategic approach and taking ownership of coordinating tactical execution across sites and territories with a robust feedback loop to the KAM and customer.
Work closely with RSMs to ensure they are aware of the strategic account growth plans and can support the TMs with coaching and development during execution in the field.
Partner with all departments and internal functions to ensure coordinated execution across functions in line with our business goals.
Project Initiatives
Design and implement ways of working for multi‑site accounts, ensuring alignment and collaboration across multiple TMs, RSMs, and KAMs where applicable.
Explore opportunities to integrate digital solutions into targeted accounts to enhance value and broaden portfolio adoption.
General Responsibilities
Adhere to and promote all company safety policies, practices, and procedures.
Uphold business ethics and compliance standards, ensuring consistent application across all activities.
Carry out additional duties as assigned to support team and business goals.
Candidate Profile: Attributes for Success
Exceptional communication and interpersonal skills, with a proven ability to influence and present effectively at senior levels.
Strong customer focus with a passion for delivering excellent service and support.
Comfortable working independently and collaboratively within a matrix organisation.
Entrepreneurial, resilient, and proactive, with a strong sense of ownership.
Demonstrates learning agility, curiosity, and a willingness to share knowledge.
Qualifications and Requirements
Minimum 5 years of successful sales experience in the implant sector (essential).
Previous line management experience is desirable.
Solid understanding of digital workflows in dental practices.
Proficiency in Microsoft Office and general computer literacy.
Additional Information
All your information will be kept confidential according to EEO / GDPR guidelines. The Straumann Group is proud to be an equal opportunities organization. We truly value diversity in all its forms recognizing that to truly deliver value to our patients, we must reflect our patient diversity in our internal workforce. Together we are creating smiles and restoring confidence.
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