Remote Service Specialist

He/She contributes to ensuring the efficiency of the long-term rental and fleet management fleet through the affiliated network during the contractual period. Responsibilities include managing damage repair and maintenance services, monitoring the timing and costs of interventions. He/She liaises with repairers to resolve repair issues and report service disruptions in the assistance network. He/She supports internal clients on technical and service delivery issues. Additionally, He/she collaborates with the operations center to report disruptions in roadside assistance and ensure the expected service levels. He/she also evaluates contractual exclusions to be applied to customers.Role and duty – core business

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Verify the actual fault of the car and the need for scheduled maintenance through remote documentation review.Ensure the accuracy of cost estimates to confirm that service center quotes align with manufacturer guidelines and repair techniques.Manage requests within specified timelines and provide repairers with authorization numbers for payment and invoice issuance.Evaluate total loss scenarios for excessive cost and approve contract closure.Determine and confirm the application of contractual exclusions.Verify reimbursements for customer-prepaid costs.Report dealers not adhering to economic and service management conditions.Authorize credit notes following justified disputes regarding repairs.

Competences

Good understanding of bodywork repair techniques and execution times.Ability to comprehend and generate repair quotes and cost estimates.Good knowledge of key MS Office tools and estimation software.Good understanding of mechanical repair techniques and execution times, coupled with energy, teamwork, and flexibility.

What We Offer

Permanent contract, training, challenging context, smart working, work-life balance and much more about benefitsCollaborative Culture: Join a team that values innovation and cross-functional teamwork.Global Impact: Work within a brand that's part of Volkswagen's prestigious network. xrdbqlu Work-Life balance: Supportive and inclusive environment for your professional development.

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