Senior Customer Services Manager

Customer Services Manager

Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

great induction training and excellent ongoing learning and development.

access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.

Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.

Resilience: a relentless focus on business priorities, regardless of any obstacles placed in front of you.

Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.

And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.

With almost 4,000 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.

That’s why so many of our most senior leaders started their careers in our centres.

We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral.

Apply today – and let’s work together to help millions of people have a great day at work.

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