Senior Customer Success Manager

Real estate is the world's largest asset class — $393 trillion globally, bigger than all stocks, bonds, and gold combined. Over $1 trillion a year, globally, goes to the teams running properties — leasing, maintenance, collections, accounting, marketing, HR, asset management. Same bundle of tasks at every property, every day, across every vertical. The surface looks different across office, multifamily, senior living, self-storage, affordable housing, student housing, coworking, hospitality. Real estate has been waiting for an execution layer.
Uniti is building it — the system of action for real estate. AI agents for every front- and back-office workflow, operating across voice, email, SMS, WhatsApp, and chat. The humans on our customers' teams get to focus on the parts of the job that actually need them.
As our Customer Success Manager for self‑storage you own the operator relationships that make every renewal a foregone conclusion, and the conversation that turns one agent family into three.
As a Customer Success Manager at Uniti, you'll own our self‑storage customer relationships from the moment they go live through renewal and expansion. This role exists because our self‑storage book is growing faster than any other vertical, and the operators we keep and grow this year are the ones who fund the move into multifamily and student housing next.
Own the post‑sale relationship for every self‑storage operator on your book — onboarding, adoption, renewal, and expansion.
Monitor agent performance and operator health weekly — call quality, response time, conversion, escalations — and surface risks before they become churn.
You own the commercial conversation, not just the relationship.
Keep internal systems current — health scores, churn risk indicators, expansion forecasts, check‑in cadence in Monday.com — so commercial leadership can see the book at a glance.
Sit in on calls. 3–5 years in Customer Success, Account Management, or Strategic Partnerships at a SaaS or AI company.

• Time spent operating, selling into, or supporting self‑storage operators is the single best predictor of success in this role. Adjacent multi‑location real estate experience (multifamily, manufactured housing, senior living) is a strong second.
• You've owned commercial conversations, not just relationship ones.
• Comfort with the stack: a CSP (Catalyst, Vitally, Gainsight) or CRM (HubSpot, Salesforce), a BI tool, and Monday.A track record of running ambiguous customer situations end‑to‑end — figuring out what's broken, scoping the fix, and bringing the right internal partners in at the right moment.

Operator background — you've worked at a self‑storage company, a property management company, or a vertical SaaS that sold into one.
Prior work at an AI‑native company where you owned customer success during a category's early growth.
You want to be at an early‑stage startup. You run your book end‑to‑end, and you pull in Sales, Implementation, Product, and the CEO at the right moments.
You'd rather sit on a facility manager's Monday morning call than watch a churn dashboard. You ship fast and iterate. Full medical, dental, and vision coverage.
Flexible PTO.