Information Technology Technical Specialist

We are looking for a Technical Analyst to join Program Next unit in Solution Delivery Center Department in GOSP.

The Technical Analyst aims the knowledge of applications in scope of the service, adjust or reconfigure applications and processes; oversees the entire applications development process; analyzes customer or user needs, designs programs, writes code or instructs computer programmers, tests design, and documents programs.

Main responsibilities:

Analyze business needs by working with business users directly, assess current processes and systems and propose solutions that will allow users to do their work in a simpler and faster way

Assure the compliance and audit with the policies

Maintain, Monitor and Support all systems and applications for the Delivery Cente

Work closely with suppliers for enabling native application features, parameterizing and customizing the software, order new functionality and manage key data sets

Maintain and support applications, assuring that their data is processed and stored in a reliable and secure way

Analyze the as-is situation of data usage and corresponding business processes, propose a to-be situation for improving user experience with data

Order software changes to suppliers, supervise the accurate and on-time delivery of software

Assist in database programming, troubleshooting, and management of problems affecting IT and enterprise database applications

Follow the IFRS closing process by analyzing the ticket and managing it on ServiceNow

Requirements:

Experience in application management

Educational background in technology and/or economics

Knowledge of Software Lifecycle, Lean Project Management, Agile, ITIL

Knowledge of Service Now (FE and BE)

Knowledge of SQL database language

Ability to work with multiple programming languages

English Professional level

Knowledge of SAP S4/HANA modules

Eclectic and flexible approach

Ability to work in cross-functional teams

Strong analytical and organizational skills

Ability to collaborate effectively with the PMO

Compliance-oriented, especially regarding regulatory frameworks

Excellent communication and cross-functional collaboration

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