Account Manager Ict (M/F)

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Our Account Management team oversees our restaurant business brand relationships. As Deliveroo continues to grow, we become a major revenue channel for restaurants – aside from providing the best support, we are restaurant consultants who use data-driven insight and industry knowledge to lead our partner restaurants’ growth.
The AM is focused on the relationship with the network on the Italian market, working with other internal departments (marketing, operations, product) to offer the best consultancy service to our top brands. The Account Manager team is a passionate, dynamic group of team players that work well together...and of course, they’re fun and great at building relationships! As an Account Manager, you will be responsible for:
Manage a portfolio of restaurant brands with a focus on building lasting relationships with the network
Monitor and analyse the performance, share with partners and identify opportunities area to improve metrics and partners’ satisfactions
Negotiate contract terms and conditions according to company goals and partners mix to increase supply quality and improve financial performance and CVP (consumer value proposition)
Plan portfolio strategy to increase performance, financials and loyalty impacting positively both absolute metrics and relatives such as market share
Control perimeter P&L identifying opportunities and risks
At least 3 years experience in account management or sales.
Demonstrate experience using tools and related project management applications to guide best practice
Experience in Horeca/restaurants/food Market would be a plus
Fluency in English would be a plus
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology‑driven company at the front of the most rapidly expanding industry in the world. Benefits differ by country, but we offer many benefits in areas including healthcare, well‑being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. All you need is a passion for (most) food and a desire to be part of one of the fastest‑growing businesses in a rapidly growing industry.
Food
While this varies by country, you’re likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods
Flexible working hours and location flexibility
Work‑from‑home kit
Roolearn platform, giving you access to content from leading L&D providers
Employee Resource Groups including Women in Tech, Roo‑LGBTQ+, Racial Equity and more
Every employee is eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success
We award equity to our senior employees, giving them ownership in Deliveroo and a share in our success

Private medical, medical subsidy or Wellbeing Allowance, dependent upon location
Annual leave and public holidays (increases with tenure)
One paid day off each year to volunteer or support a charity of your choice
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