Customer Service Specialist (Inglese/tedesco o

Customer Service Specialist, Italy - Bologna
Customer Service Specialist, Italy - Bologna
AgroFresh is a fast-moving, dynamic company dedicated to delivering integrated near- and post-harvest solutions for more freshness and quality, every step of the way from harvest to home. From next-gen digital monitoring and analytics and plant-based coatings to integrated fungicide solutions and SO2 generating sheets for more intelligent packaging, you can count on us for a full suite of near- and post-harvest solutions that help enhance quality and extend the shelf life of your fruits and vegetables.
When you work at AgroFresh, you work with the leading experts in near- and post-harvest technologies to proactively solve the most pressing challenges. Imagine a world where the produce supply chain has more time every step of the way. Where food loss is minimized, sustainability maximized, and business empowered. As a Customer Service Specialist, you will play a key role in ensuring seamless end-to-end execution of customer service and commercial activities. You’ll manage the full-service order lifecycle—from contracts and pricing to order entry through delivery, billing, and revenue recognition—while delivering an exceptional customer experience.
In this dynamic role, you’ll collaborate closely with internal teams including Commercial, Finance, Logistics, and Operations to ensure accuracy, efficiency, and compliance with company and export regulations. Work with digital tools in place at Agrofresh to capture ongoing applications.
Upload data from external Excel sources.
Use of Excel Macros (as an end user) to revise data prior to final load into ERP (SAP S4 HANA)
Create orders in SAP and complete deliveries, execute shipments and monitor Stock consumption / Inventory depletion.
Export – Service and Product ordering
Create orders and close administrative follow-up with the “Operation team”.
Contracts: Rebates, commissions and billing plan
Manage and finalize contracts in SAP (Season pass, Rebates, commissions) including DOA follow up (DOA = Delegation of Authority / proper signer of contracts with relevant authority)
End of year reconciliation: total volume, final price, stock, amount of commission to be paid.
Invoices creation and distribution (multi-channel, print, email…)
Support Audit requests
Reporting orders not invoiced for internal blocks so they can be accrued.

Master Data
Customer Master data creation (Payer/Sold to/ Ship to)
Work closely with Credit Management team in Philadelphia for appropriate Payment terms and Credit limits set up on each account.
Support to an allocated commercial team
Commercial Team
Commercial Operations Team
Owns the Talent
Fluent in English and Italian
Second language is required: French or German
SAP S4HANA or equivalent ERP.
Proficiency in Order to cash tools, Power query, power BI etc. Proficiency in Excel
Proven experience in Customer service with cross-functional Order to Cash processes.
Significant experience in Export (product and service).
e-invoicing (SDI for Italy)
Strong communication skills both written and oral
We work every day to improve the quantity and quality of fresh produce and reduce food waste – that is important to every person on the planet!
We have a rich history and are known for our quality products.
We have an enterprising spirit and are looking for like-minded problem-solvers to help us accomplish our goals.
We are committed to developing our colleagues and helping you advance in your career.