UX and Service Designer

Quantitative UX Researcher, Applied AI Solutions

Job ID: 10381814 | Amazon Web Services, Inc.

We are seeking a Quantitative UX Researcher who is excited to help shape the future of AI-native business applications. This is an opportunity to influence product direction by helping teams understand how customers interact with AI-powered experiences and what drives adoption, trust, usability, and customer value.

In this role, you will lead quantitative research that helps teams build, test, and learn faster. Your work will help teams evaluate new ideas, improve existing experiences, and make better product decisions.

We are looking for a researcher with strong skills in experimentation, analytics, behavioral analysis, and causal inference. You should be comfortable working in ambiguous, early-stage spaces and helping teams define how success should be measured for new AI-powered products. Lead quantitative and mixed-methods research for AI-powered products, including early-stage concepts and evolving customer experiences.

Design and run experiments, surveys, and behavioral analyses that help teams understand customer needs, product performance, and opportunities for improvement.

Partner closely with product, design, and engineering to support a build, test, learn approach, where evidence informs decisions throughout the product lifecycle.

AWS Applied AI Solutions is an organization with ambitions to be a leading provider of business applications, leveraging Amazon's unique experience and expertise, used by millions of companies worldwide to manage day-to-day operations. Our mission is to accelerate our customers' businesses by delivering intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

The AWS Applied AI Solutions team is at the forefront of AI innovation, designing and building the next generation of intelligent business applications. 3+ years of proven success leading User Research projects with demonstrated impact experience

• Experience (end to end) with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
• Experience working with data and leveraging analytics to make decisions
• Knowledge of quantitative data analysis and statistics
• Experience with Python or R

Experience communicating research findings and analysis in both written and spoken channels

Our inclusive culture empowers Amazonians to deliver the best results for our customers. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.