Technical Innovation Specialist

RISCO Group is a leading global manufacturer of advanced security solutions, renowned for its technological innovation and international presence. With millions of satisfied customers and regional offices worldwide, RISCO specializes in developing cloud-based security systems and connected home solutions.

After gaining a solid understanding of the company’s organization, products, and business processes, the Technical Support Engineer will be responsible for supporting after‑sales operations and RMA processes across multiple customer segments, including resellers, system integrators, installers, and end users. Analyze customer issues and provide remote diagnostic and troubleshooting support

Program, deploy, and support home and building automation, networking, and security systems (remote and on‑site)

Maintain accurate and up‑to‑date customer technical documentation and records

Create, manage, and process RMA (Return Material Authorization) cases

Deliver technical training sessions for installers and system integrators

Identify upselling opportunities for services and products and collaborate with the sales network

Previous experience in technical support, installation, or deployment within smart home or smart building systems area

Strong understanding of installation processes and project phases

Proven analytical and problem‑solving skills, with the ability to work methodically even under pressure

Experience in technical training or knowledge sharing

Data analysis, reporting, and documentation skills

Professional proficiency in English (written and spoken)

Background in technical support within specialized distribution of electrical or HVAC systems

KNX , DALI , DMX )

Proficiency with standard software tools (Word, Excel, etc.)

Hybrid

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