Field Services Representative (Remote)

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper‑connected, consumer‑centric world. Join us in connecting people to commerce in this vital, rewarding role.

This is a remote job and the successful candidates will support mainly Emilia Romagna; Reggio Emilia and Imola.

In this position, you will contribute to the technical maintenance of ATMs as your main focus, with additional support for retail environments. This opportunity is ideal for individuals looking to grow into a Technician role, supported by comprehensive on‑the‑job training.

Grow with us! You’ll gain access to internal and external training programs, digital learning platforms, and ongoing support from experienced professionals. Real‑world challenges will help you put theory into practice and strengthen both your technical (hard) and interpersonal (soft) skills.

Your main duties will include:

Perform installation, troubleshooting, and technical maintenance of hardware and software products—primarily on customer premises.

Carry out scheduled inspections, cleaning, and other service tasks, including minor product repairs within your assigned territory.

Assess equipment to ensure proper operation, resolving issues directly or escalating them following established procedures.

Manage service scheduling, complete all required documentation, and collaborate with customers to ensure high satisfaction and clear understanding of product functionality.

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