Client services and support analyst

Provide client support and follow up all questions or issues until resolution regularly inform the client of progresses notably when in depth analysis is needed
Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
Drives continuous improvement of process and practices assess and select improvement opportunities that provide long-term value and minimize operational risks
Contribute to operation enhancement projects review of specifications and creation of terms of reference on coming products and initiatives support to clients for the developments and tests execution of conformance tests with the clients
Previous experience in Client Services / Client Support (considered a plus).
High standards of client service delivery and ability to build strong long-term relationships.
We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

It does not prevent to add more tasks projects.