Service & Remote Engineer con Inglese

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This role is focused on driving customer success and adoption of TASER and Axon products and solutions within Public Safety and adjacent sectors in the region.

Be part of a team that bridges citizens and public safety professionals by deploying, supporting, and enabling the use of Axon technologies. You will work with the Country Manager, Sales and Engineering teams, and in-country partners to ensure successful adoption and deployment.

Provide timely, professional technical support to customers via phone, email, and ticketing platforms

Own and follow through on support cases from intake to resolution (Tier 1–3)

Lead onsite and remote installations of Axon hardware and software

Deliver technical training and onboarding to customers and partners as part of product deployment

Collaborate with local partners and distributors, supporting their technical readiness and field performance

Travel as needed (approximately 40%) to support installations, escalations, training, and evaluations

Document and escalate product issues, bugs, and field trends to Engineering and Product teams

Support product evaluations with installation, configuration, and field testing

Adapt to evolving regional needs and occasionally support cross-functional priorities

3+ years in a technical support, professional services, or field implementation role

• Strong technical knowledge in: Networking (TCP / IP, VLANs, DNS, DHCP, VPN, firewalls, proxies); Relational databases (SQL Server, PostgreSQL, MySQL); IaaS (AWS, Azure); Digital video, mobile communications, embedded systems, IAM, SaaS
• Experience with computing infrastructure, system support, and data centers
• Confident in diagnosing and integrating complex IT systems with strong troubleshooting skills
• Strong communication in English and Italian, capable of interfacing with technical and non-technical stakeholders
• Proficiency with MS Office, Salesforce, Trello, Slack, Quip; Independent, remote-friendly work style; Willing and able to travel up to 40% within region and abroad
• Legal right to live and work in Italy and travel internationally
• Understanding of software development, project tracking, or data analysis

Bachelor's Degree (preferably in Computer Science or Engineering) or equivalent experience

Service Management and / or Professional Services experience in the public safety or defence sector is a plus

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