Hotel Front Office Manager

Continuing your journey at Meliá is an opportunity to learn, grow and keep building your career within a global team. Here you can take on new challenges and access experiences in different destinations, while remaining part of our family.

Are you ready to take the next step in your career with us?

REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process . Your line manager will not have the authority to authorize or halt your application, but must be properly informed.

Mission

Your role is key to ensure the department's efficiency. The Front Office Manager is responsible for the administration and management of all Front Office Operations to ensure profitability, control costs and quality standards to guarantee total guest satisfaction.

What will you have to do?

Supervise and coordinate all Front Office operations

Ensure the smooth running of shifts and the quality of reception services provided

Ensure compliance with hotel and Melia Hotels International procedures and quality standards

Manage dislocations in the event of overbooking and follow up on no‑shows and late cancellations

Prepare and welcome VIP and regular customers, and ensure their stay runs smoothly

Manage cash registers and prepare bank transfers. Monitor accounts receivable management: invoicing, customer balances, follow‑up and reminders, etc.

Set and optimize the team's upselling targets

Conduct ongoing training with existing team members and ensure that new team members are certified as required.

Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk‑in clients.

What are we looking for?

At least 2‑3 years of experience in a similar role

High level of English and the knowledge of a second language will be a plus

University degree in Hospitality

Knowledge of PMS Opera Cloud would be a plus

Strong leadership, personnel management, and decision‑making skills

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present".

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