SOFTWARE SUPPORT ENGINEER IT

OverviewCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.

Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.

Our customers include leading public cloud and silicon providers and industry leaders in many sectors.

We are hiring a Software Support Engineer to work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them.

It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company.

If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.Location: This is a remote role, we have teams in all time zones.The role entailsResolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source softwareMaintain a close working relationship with Canonical's Field, Support and product engineering teamsParticipate in upstream communitiesDevelop bug fixes, backport patches, and work with upstream for inclusionReview code produced by other engineersDemonstrate good judgment in technical methods and techniquesPrioritize work and manage your time effectively against those prioritiesParticipate in team discussions to improve processes, tools, and documentationMaintain clear, technical and concise communicationsWork from home and travel internationally up to 10% of work time for team meetings, events and conferencesWhat we are looking for in youAn exceptional academic track recordBackground in Computer Science, STEM or similarExperience with Linux and open source softwareExperience with at least one of Python, Go, C or C++ on LinuxA drive to learn unfamiliar technology and deep-dive difficult issuesWillingness to travel up to 4 times a year for internal eventsNice-to-have skillsYou love technology and working with brilliant peopleYou are curious, flexible, articulate, and accountableYou value soft skills and are passionate, enterprising, thoughtful, and self-motivatedYou have interest in, or willingness to learn about any of the following: Ubuntu Linux

- kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, Mongo, Debian packaging, distributed systemsWhat we offer colleaguesWe consider geographical location, experience, and performance in shaping compensation worldwide.

We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance.

In addition to base pay, we offer a performance-driven annual bonus.

Distributed work environment with twice-yearly team sprints in personPersonal learning and development budget of USD 2,000 per yearAnnual compensation reviewRecognition rewardsAnnual holiday leaveMaternity and paternity leaveEmployee Assistance Programme & Wellness PlatformOpportunity to travel to new locations to meet colleaguesPriority Pass and travel upgrades for long-haul company eventsAbout CanonicalCanonical is a pioneering tech firm at the forefront of the global move to open source.

As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software.

Most colleagues at Canonical have worked from home since our inception in 2004.

Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.