PROJECT MANAGER - SERVICE

Service Project Coordinator – Propulsion & Handling

Kongsberg Maritime is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades, and support in the aftermarket. During the operational lifetime of more than 34.000 installations, we ensure cost-efficient delivery of services, upgrades, and spare parts in order to secure availability and predictability to our customers.

We are expanding our experienced operations team in Italy and are looking for a Service Project Coordinator – Propulsion & Handlings within our global customer support division. In this role, you will be part of the team delivering service, troubleshooting and maintenance at our customers’ vessels in regards of Propulsion and Handling systems.

Manage the planning, coordination and delivery of service orders and contracts, working collaboratively with the Field Service the Spare Parts teams to confirm and agree project scope, resource availability and cost

Provide technical support to Service Engineers in the field, liaising with the Operations Manager as required

Manage and resolve project issues, liaising with the appropriate level of technical support and with the customer directly as required

Accountable for field service cost to budget within area of responsibility

Accountable for customer satisfaction and management of customer expectation on all field service jobs. Delivery of the contract to meet the Customers expectations and Contract monitoring against PO Value, Change orders if required

Documents are submitted in a timely manner to support the invoicing timeframe requirements

Ensure that the delivery of maintenance services and other contractual obligations is in line with customer requirements.

Managing and solving problems within projects, working with people responsible for technical support (at the appropriate level of the organization) and directly with customers as needed.

Improving project summary reports and service reports used to measure costs, quality and timing of project deliveries. Providing the right metrics to measure business performance as required.

Resolve Customer Issues and non-conformities report for the site to ensure customer issues related to Field Services are closed in a timely manner and to customer expectations

Communicate risks related to payments, pre-payments, stop lists and other risks.

Managing health and safety requirements related to a given project, including local legal conditions and standards.

Ensure compliance in service project coordination procedures and instructions, as specified in the Quality Management System (QMS)

Ensure compliance in QHSE, Information Security and Compliance requirements for all employees as specified in the Quality Management Systems

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