IT Customer Support Specialist

Location

Turin, Italy

Type & Hours

Dispatch / Part time – 20 hours per week

Skills

Technical proficiencies: hardware & software, operating systems (Windows, macOS, Linux), network configuration, cybersecurity.

Soft skills: excellent communication, problem‑solving, analytical thinking, customer service, adaptability, organization.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a dispatch, On‑site IT Support Specialist in Turin, Italy.

Responsibilities

• Provide first‑ or second‑level contact and problem resolution for customer issues.
• Work with third‑party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, macOS, Microsoft Office. Cisco Jabber is another authorized desktop application.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• Work in a project‑based environment requiring flexibility and teamwork. Perform other duties as assigned.

Requirements

Must hold a valid work permit in Rome.

Several years of professional experience in IT support.

Fluent in English and local language required.

Salary

Negotiable.

Apply

Contact: Kaniz Fatema , Talent Acquisition Specialist – e‑mail: Visualizzare la mail su click.appcast.io

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