IT Service Management Expert

IT Governance & Performance Specialist | Milano

IT Governance & Performance Specialist | Milano

IT Performance Management

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KPMG Business Services provides internal services to the organization, supporting all service lines and assisting professionals in managing daily operations.

The IT Governance & Performance function is responsible for ensuring end-to-end governance of key IT processes, transparency on performance, financial discipline, compliance with control frameworks, and a reporting model that enables IT Management to make data-driven decisions based on objective KPIs. Specifically, the IT Governance & Performance Specialist contributes to these objectives with a strong focus on service performance monitoring and reporting , financial performance and cost control , vendor performance analysis , and the execution of IT governance and compliance processes in line with corporate control frameworks.

Collaborate with the Finance Controlling function to ensure proper management of IT budgeting, forecasting, and cost control processes.

Monitor recurring costs (licenses, cloud services, contracts, managed services).

Support spend optimization initiatives through cost analysis and savings plans, in collaboration with senior IT functions.

IT Performance Management

Contribute to the definition of the IT KPI framework and scorecards (services, processes, vendors).

Prepare periodic reports for IT Leadership.

Drive the development of the “IT Performance” dashboard for IT Management.

Maintain and enhance the IT cost allocation model across functions and Lines of Service.

Ensure accurate collection of consumption drivers and total cost of ownership (TCO) for IT services.

Provide financial analyses to support IT Portfolio Management.

Monitor benefits realization and CAPEX/OPEX allocation.

Support activities required to ensure compliance with IT Governance and Performance requirements (IT audits, ISO standards, etc.).

Knowledge of IT governance frameworks (e.g. ITIL).

The ability to build cost allocation models and TCO analyses .

Knowledge of ITSM processes and the IT service lifecycle.

Excellent proficiency in Excel, Power BI, and reporting tools .

Knowledge of IT contracts (licenses, cloud services, outsourcing).

Strong data-driven mindset and analytical thinking .

Excellent command of the English language .

A hybrid working model , promoting a healthy work-life balance.

Advanced training and development programs to continuously enhance your skills.

An international mindset and exposure to innovative projects.

As a result of our commitment to fostering an inclusive work environment, our Network complies with the standards of the ISO 30415 requirements, on the Diversity and Inclusion Management System, and UNI PdR 125 , relating to gender equality. Within our Impact Plan – bit.ly/OurImpactPlanKPMG – you can find a summary of the concrete actions we are undertaking across environmental, social, and governance (ESG) topics.

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