Back Office Specialist

As we continue to evolve our client portfolio and expand MET Energia Italia is now looking for a talented Back Office Specialist who will be contributing to the growth of the company in the Italian market.

Within your first weeks you will receive a full training on the job so you have to be an eager learner in order to build your competencies that will render you independent. But we do not bring people aboard just to replicate what we already do so at the same time you will have to identify potential areas of optimization and present your suggestions in a structured manner to the Back Office Manager.

Step by step you will take on several activities that are part of the main duties in a Back Office role bringing your invaluable contribution to our daily operations:

Solve requests using established procedures and collaborating with other internal teams always going the extra mile to find solutions outside of the defined instructions/parameters;

Track all requests until resolution in the CRM (Salesforce) maintaining accurate records about necessary actions and discussions;

Knowledge of the Energy regulatory requirements and best practices for managing customer complaints and requests

Outstanding verbal and written communication active listening skills;

Flexible and able to adapt to rapidly changing situations and priorities;

Fluent in Italian and English;

Proficient in MS Office with advanced skills in Excel and Outlook.

Remote Work :

Full-time