Technical Manager Healthcare

InterSystems TrakCare® and IntelliCare® are a unified healthcare information systems based on advanced technologies. TrakCare and IntelliCare create a complete view of each patient’s history, provides secure access to records at every point of care and on any Internet-connected device, integrates with other applications, and delivers real-time analytics to support informed clinical and operational decisions. The system includes clinical, administrative, laboratory, and community care capabilities unified by a single data repository and is deployed in 25 countries, ranging from single hospitals to nationwide healthcare networks. InterSystems HealthShare® is the InterSystems platform for healthcare interoperability, data management, and analytics. HealthShare enables the aggregation, normalization, and sharing of clinical and administrative data across disparate systems, supporting regional and national health information exchanges, population health initiatives, and advanced analytics use cases.

The Technical Manager is responsible for leading and managing all technical streams across InterSystems implementation engagements, including system build and configuration, integration, data migration, outputs and reporting, and solution customization. The role provides end-to-end technical governance across TrakCare and HealthShare implementations, ensuring that solutions are delivered to agreed timelines, quality standards, and business objectives.
The Technical Manager acts as the senior technical authority on projects and a trusted advisor to customers, working effectively with senior clinical, operational, and executive stakeholders. The role combines deep technical expertise with strong customer-facing skills, business acumen, and the ability to operate credibly with high-standing clients. Travel of up to 50% is required.

Provide strong technical leadership across all implementation streams, including system build, integration, data migration, outputs, and customization.
Define and maintain technical governance for delivery engagements, ensuring adherence to architecture standards, delivery methodology, timelines, and quality expectations.
Lead technical input during pre-sales and early post-sales phases, including solution design, estimation, risk assessment, and contribution to proposals.
Act as the primary technical point of escalation and senior technical advisor for customers throughout the lifecycle of engagements.
Ensure appropriate allocation of technical resources across projects, resolving priority conflicts and planning future capability and capacity requirements.
Develop, coach, and grow technical teams, building depth of expertise across TrakCare, HealthShare, and underlying InterSystems technologies.
Collaborate with project and programme leadership to ensure technical delivery aligns with overall business and contractual objectives.
Produce and deliver high-quality technical documentation and executive-level technical presentations.
Champion the adoption of new technologies and approaches, including AI-enabled capabilities, where they provide clear customer and delivery benefits.
Decision Making / Judgement Makes sound decisions in complex and imperfect-information environments, balancing risk, quality, time, and cost. Communication & Influence Clear, structured, and confident communicator with the ability to engage credibly with senior clinical, operational, and executive stakeholders. Strong technical background across enterprise healthcare systems, including system configuration, integration, data migration, and customization.
Demonstrable customer-facing experience in both pre-sales and delivery contexts, engaging with senior stakeholders.
Ability to combine technical depth with commercial awareness and business acumen.
Familiarity with project and programme delivery frameworks.
Hands-on experience with InterSystems technologies such as IRIS for Health, Health Connect, Cache, or Ensemble.
Experience delivering healthcare IT solutions at regional or national scale.
Software engineering background.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organization.