Training specialist.

Training Specialist Job Description

At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements.

Drive in quality & learning related metrics

Conducting chime sessions & class room training sessions to the stake holders

Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.

Maintaining data and analysis through reports on excel (as per business requirement)

Ensure completion of new hire training program, coaching & other performance improvement programs on time.

Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.

Lead the individual improvement projects to enhance the business performance.

Drive Quality & Learning metrics

Track the day to day business metrics and plan to visit the mapped stations for metric improvement

Involve and engage well with mapped LA/LGs for daily L&D activities

This job requires traveling as per business requirements

Experience with written and verbal communication and presentation

Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)

2+ years of work in the customer service/contact center industry experience, or experience in MS Office, with an emphasis on Excel

~ Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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