Content Operation Specialist

Content Policy Operations Specialist, Prime Video Trust & Safety

Job ID: 3141308 | Amazon.com Services LLC

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. We are seeking an innovative Content Policy Operations Specialist to support the Prime Video Trust & Safety Operations team to protect customers and demonstrate high judgement on account enforcement. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust and accurate, meaningful and complete information to empower customers to make informed viewing choices for themselves and their children.

We are looking for a highly motivated Content Policy Operations Specialist with T&S political or current event experience to help protect our customers against content-related risks, and drive projects to improve efficiency. Conduct manual reviews of global content policy compliance operations.

Make high judgement decisions on compliance actions.

Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.

Develop and maintain standard operating procedures by effectively collaborating with stakeholders including Policy, Operations and Program teams.

Document comprehensive content investigations reports.

Help drive critical decisions by analyzing data and surfacing insights to improve efficiency.

Participate in ad-hoc projects/assignments as necessary.

Bachelor\'s degree or equivalent

• Can work with sensitive and/or graphic content
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience handling confidential information and maintaining professionalism in dealing with senior executives
• 2 years of Trust & Safety, law, risk management, investigations, compliance, or program management experience
• S. and/or global political content, with the ability to analyze political narratives, assess risk, and contextualize emerging trends
• Experience in fraud/risk investigations

Knowledge of Microsoft Excel at an advanced level, including pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Effective written and verbal communication skills to clearly articulate complex information in policy documents, risk assessments, or technical reports.

A love of movies and TV!

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.