Store manager (remote)

Tradition and innovation declined according to the standards of quality and luxury, here is the vocation of Santoni to the continuous pursuit of excellence. Since 1975 we are Builders of beauty", with commitment and passion devoted daily to the realization of a project in which we have invested time and love the culture and the Italian manufacturing tradition.

The secret of success lies in the value of Santoni of people engaged with us and who share our passion and our ethics. Intelligence, imagination and intuition guide our strategic choices. Taste, Generosity and Grit are the hallmarks of DNA Santoni.

For the strengthening of our staff, we are looking for: Store Manager.

As Store Manager you embody Brand values and image. You are the foremost Brand Ambassador for clients and store team !

You inspire and lead your team to deliver an oustanding client experience, achieve demanded results and ensure operational excellence across all client touchpoints.

People Management & Development:

• Contribute to the selection and recruitment of high performing profiles.
• Develop team competencies through coaching, mentoring and identification of training needs, motivate the team to ensure sharing of best practices, empower and delegate responsibilities.
• Organising team planning according to business needs, communicating clear and precise objectives, sharing results and feedback.
• Lead change among teams to foster client and Omnichannel culture.

Drive and grow business performance:

• Have a comprehensive and omnichannel vision of business (master KPIs, identify key drivers and opportunities).
• Continuously assess store performance, develop and implement 360° action plans to improve results and generate sales across all channels.
• Be pragmatic and precise in planning actions and objectives by defining the store strategy.
• Engage conversations with HQ teams by providing feedbacks and quantifiable insights collaborating to drive the business forward.

Client experience & clienteling:

• Constantly lead the store team to deliver a unique and unforgettable client experience, providing luxury service on any occasion (click and collect, browsing, purchase, after-sales, complaints).
• Motivate store team on client engagement beyond in-store transaction and foster Omnichannel mindset.
• Ensure the team expertise on product knowledge, storytelling, selling skills.
• Guarantee the best team adoption and understanding of all “digital” tools.
• Facilitate new omnichannel client journey, promoting client services offered within the Brand.
• Transform the success factors of in-store client experience into a distant mode (remote selling, livechat, client outreach)
• Set clienteling store strategy following Brand strategy to develop client engagement and loyalty across all touchpoints. Drive clienteling activities among individual team members, ensure precise follow-up of client portfolio, clienteling KPIs and achievements. Identify opportunities and implement improvements.
• Ability to recruit clients by leveraging local networks, cultivating key industry related relationships as well as knowledge of local cultural activities.

Store Operations Management:

• Ensure all Brand procedures and policies are well known and applied by the team.
• Oversee day-to-day operations always.
• Coordinate retail activities with internal departments including Digital/e-Commerce, Merchandising and Visual Merchandising to synergize the needs of all departments for achieving common corporate objectives.
• Ensure smooth and optimized operations management.

Experiences & Skills:

• Minimum 7 experience in retail luxury with proven track record in client focus environment.
• Management experience and Business administration skills.
• Knowledge of omnichannel, client experience and interest on new digital tools / services.
• Demonstrate emotional intelligence.
• Able to work on weekends, holidays, and evenings.
• Strong communication and interpersonal skills.
• Strong computer literacy, fluent in Italian and English.

Personal attributes & characteristics:

• Strong leadership
• Self-reliant and confident
• Goal / Results driven
• Client and service oriented
• Value multi-cultural environment
• Possess entrepreneurial mindset
• Be a catalyst for change and open-minded
• Influential and Inspiring
• Analytical, agile and adaptable
• Proactive and problem solver
• Able to work under pressure / Resilient