Impiegato/a Support-Service

As a Customer Service Representative youll be the voice of Xceed to our users. Youll provide fast empathetic and effective support to people who are purchasing managing or attending events through our platform. Youll help solve problems clarify doubts and ensure every Xceed user feels heard and supported.

Bilingual in English and Italian youre comfortable in customer support tools adaptable under pressure and highly collaborative. Youre curious analytical and always looking for ways to deliver better service and smarter solutions.

Handle incoming messages via email live chat and social media resolving questions about ticket purchases payments cancellations and event details

B2B Support : Working Evening and Weekend Shifts : Support includes shifts during evenings (typically 9 PM to 1 AM) and weekends when most of our events take place.

Feedback Collection Identify recurring user pain points and relay actionable feedback to the product and operations teams.

Knowledge Base Maintenance: Help update and improve our help center articles and user guides to reduce friction and increase self-service support.

A problem-solver with a proactive mindset and a love for helping others.

A fluent communicator in English and Italian . Bonus points for Italian French or German.

Tech-savvy and comfortable using customer support platforms (like Zendesk Intercom etc.) .

Comfortable working flexible hours including late evenings and weekends.

Detail-oriented analytical and eager to continuously improve the customer experience.

How We Support You

We believe in a culture that supports your best work and your best life.

Flexible Working Hours

Unlimited Remote Work

Team-building activities and meet-and-greet events.

Referral Program to helping us find incredible talent

From clubs to festivals concerts to cultural movements XCEED is where people come together through music art and shared experiences. We believe unforgettable nights dont just entertainthey shape culture bring communities together and define local scenes.

XCEED is the platform behind the best nights outempowering event organizers to manage ticketing marketing and audience insights while helping fans discover their next unforgettable experienceall in one place. We celebrate success and embrace smart risks and deep ownershipbecause shaping the future isnt for the passive.

Since 2009 weve been bridging the gap between the digital and physicalenhancing real moments with seamless technology. Were a growing dynamic company with an international and remote team where you will have a big impact in any role.

We believe it takes courage to write change.

HR Call

Line Manager Call Live Assessment

Stakeholder Call (TeamC-suite)

We review applications for employment regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability age marital status medical condition.