Delivery Operations Manager

The problem is that no one oversees them consistently and in a company that launches four digital products a month, this means delays, silent blockers, and decision‑making that always falls back on the same few people.
Koonei is a SaaS Factory. We identify real‑world problems, build MVPs in less than 30 days, test them with real data, and then decide: scale, pivot, or kill. This quarter, we have four digital products live simultaneously.
The question driving everything is:
How do we do the same thing in half the time?
If you join now, you will build something that is immediately visible. The machine runs from an office in Milan with 10 people, 14 developers in India, and a remote team of 12 others including designers, editors, and strategists. Everyone works on Italian time (CET).
Executive Reporting: Every Monday, a 10‑line report goes to the CEO: what progressed, what is blocked, what you decided, and what you are monitoring. In the first 30 days, you will measure the factory's real speed for the first time: from idea validation to product launch. Jira Governance: You manage Jira as a "tool of reality," not just a task list. You have 5‑10 years in delivery, operations, or program management within startups, scale‑ups, or digital agencies. You know how to build governance, enforce workflows, and keep a board clean in an environment that changes every week. You have likely been in this situation before: existing systems that no one actually followed, and you found a way to make them respected without becoming the "office cop."
Operational English is mandatory; Experience in performance marketing is not mandatory, but if you have it, you’ll have a three‑month head start.
We decide with the data available and course‑correct on the fly.
We have the model, the systems, and the data. In the first 90 days, you will be supported by the Head of Operations on our existing tracking system, weekly files with new paying users, products launched, and KPIs per business line. Bonus: Semi‑annual bonus up to 25% of base salary, two progressive tranches linked to operational and pipeline KPIs. Location: Full‑time · Milan.
Delivery Manager: 5 years (Required)
Language
English (Required)