IT Engineer - Tech Support
Amazon
Selling on Amazon is one of the fastest growing businesses at Amazon.Our team's vision is to offer next generation systems that enable Amazon and third‑party solutions providers to innovate rapidly for millions of Selling Partners worldwide, helping them automate and scale their Amazon businesses.
These workflows enable Solution Providers to create, list, and market their offerings while helping Sellers discover, learn about, and consume third‑party solutions.
You will be a member of a world‑class software development team of Software Dev Engineers and Support Engineers who build tools and solutions that help Solution Providers, Amazon Selling Partners (Vendors, Sellers and Brands) and Internal Stakeholders to scale through technology while retaining customer trust, providing access to quality solutions, vetting qualification through automated evaluation workflows and communications. As a Technical Support Engineer, you will seek resolutions to problems and mitigate risks, always ensuring a Customer Obsessed experience. You will own scaling our systems, eliminating root causes for reported issues, proactively testing and eliminating issues, and building tooling to identify and resolve customer‑facing issues. Develop tools, applications, code improvements and scripts to resolve operational burden.
Interface with product, operations and technical teams to understand customer‑facing systems and determine best path to reduce customer pain points.
Drive tools and configuration management for software product releases and successful deployments.
Provide engineering support for incoming tickets, including extensive troubleshooting and debugging across multiple product lines.
Troubleshoot issues related to the platform services, UI feature/functionality and content for various products.
Support software deployments in staging and production environments.
2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern programming languages
- Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services, XML, JSON
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Offerta di lavoro pubblicata 3 giorni fa
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