Delivery Operation Specialist - Mandarin Speaking

Vessel Operations Specialist_ Europe
DGFF Industrial Projects
DHL Industrial Projects (IP) is part of DHL Global Forwarding (DGF) Integrated Solutions specialized in handling project logistics, such as single move or ad-hoc shipments, capital projects and maintenance, repair, and operations (MRO) including global multi-supplier management, from pick-up through consolidation and delivery to fabrication facilities and final project jobsites. Over 750 multimodal project logistics specialists, in 50 countries, provide the dedicated focus to meet the needs of clients in this infrastructure sector, backed up as and when or where needed by the larger DHL Global Forwarding organisation. “For DHL Industrial Projects, that promise is achieved through the extensive sector and project forwarding expertise of our team, the strength of our global network, and profound commitment to Safety Excellence. This culture permeates every aspect of our operations, ensuring we uphold the highest standards to deliver unparalleled service worldwide.
Develop and administer operations plans and processes to deliver a smooth supply chain and operational model for the targeted business volumes, meet products/services standards and exceed quality standards in line with business strategy and objectives, corporate guidelines and policies. Monitoring assigned global oceangoing vessels and voyages from fixing notice via planning and execution phase until voyage closure.
Assist in ensuring smooth vessel operations during port calls.
Supervise execution of voyage plans to meet customer, service, quality and financial objectives.
Keep customers updated on basic operational matters and support commercial communication together with the Chartering Department and Opportunity Owner.
Planning & Coordination
Assist with daily planning and coordination of voyages, load and discharge operations, and basic stowage planning activities.
Monitor itineraries, port congestion and other factors affecting voyages, escalating issues when needed.
Support load and discharge coordination with the Carrier’s vessel operator.
Assist with commercial coordination tasks such as sharing updates, forwarding notices, and maintaining communication.
Updating in-house voyage management system.
Support handling of key documents including reviewing NOR, SOF, mate´s receipts manifest, B/L.
Verifying sea freight invoices, demurrage and/or detention calculations.
Compliance & Claims
Notify and coordinate with P&I Club under supervision, support legal coordination in case of claims.
Follow relevant policies and contribute to compliance with safety, health, security, environment & quality regulations.
Continuous Improvement
Collect and review productivity data; support analysis to identify opportunities for operational improvements.
Escalate complex operational matters to senior team members or management.
Strong understanding of Industrial Projects / New Energy market dynamics.
Advanced Microsoft Excel proficiency.
Ability to interpret and analyze complex operational and commercial data.
Knowledge across shipping and project logistics topics: transportation, loading, operations management, inventory, risk management, process improvement, reporting.
Manage projects and processes independently with limited supervision.
Strong skills in project management, stakeholder management, customer service, and continuous improvement.
Must be fluent in English (written and spoken).
Mandarin skills are an advantage.
Bachelor’s Degree or equivalent experience/qualification
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.
We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment.
We invest in our employees' growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge.
Individual onboarding, training on the job, networking, a dedicated certified program.
Other benefits: a competitive compensation package, annual leave, flexible working hours, hybrid home‑office options (in some countries), company accessories, and additional benefits in line with Region/ Country‑specific policies.
DHL Industrial Projects - DHL Global Forwarding - United States of America
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