Lead-Data Operations Management

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Serves as the lead technical resource in the oversight, planning, and implementation of Field Support Services to manage.

• Provides guidance to project and technical leads as the point of contact for cross functional design issues and architecture design issues
• Works with IT and the Business to facilitate program and project execution, supplying resources to work under IT/Business direction to deliver approved programs/projects.
• Assists in the delivery of project requests in a managed services environment and provides technical support within the defined support process environment
• Provides quality, standard End User and VIP Services for Dana

Act as change leader for benefits across the organization; Creating the best possible, consistent user experience by working with the functional Dana IT teams

• Develop or assist in the development of roadmaps for the applications supported within their areas.
• Provide input for budget planning and track plant-specific IT requirements in the AOP cycle.
• Deploy Dana IT standards for hardware, software, and processes.
• Actively participate in P1/P2 incident calls, communicate plant impact and resolution status, and contribute to post-event root cause analysis.
• Direct, organize, and lead projects in the implementation and use of new software tools and systems.
• Ensure that there is a business perspective on how new technical capabilities will be delivered to the business, including planning around key business cycles, selecting appropriate customers for migration, etc.
• Lead the day-to-day responsibilities of the Regional Field Services team to include:
• Service Desk incident resolution
• New hire setup of computers, system accounts etc
• Monitoring and upgrading of desktop applications, antivirus, security etc.
• Manage with metrics to direct and improve IT Services in region

• Drive standardization of infrastructure hardware/software in the region using the standards set by the Enterprise Infrastructure teams
• Conduct performance management reviews of IT Field Support resources in the region by managing accountability and excellence within the team and each employee. IT Lead should strive for continuous improvement.
• Plan and conduct audits of facilities and offices as needed.
• Troubleshoot tools, systems, and software; Work with the functional Dana IT teams to ensure that standards, strategies and processes across the IT service lifecycle are adhered to. Coordinate IT and business resources to plan, estimate and carry out programs of systems development work to time, budget and quality targets and in accordance with appropriate standards.
• Gain detailed understanding of plant operations, including manufacturing processes, metrics, products, customers, OT environments, and deployed IT applications.
• Windows operating system upgrades, Office365, server and hardware refreshes, LAN upgrades, tech debt removal).
• Maintain accurate inventory of site assets, ensuring updates in Asset and Configuration Management systems.

Bachelor’s degree required or regional equivalent, preferably in a related discipline such as Information Systems, Engineering, Computer Science or Business or 10+ years of related professional Dana experience.

Language Skills : English (fluency in reading, writing, and speaking); other language skills desirable

Other IT industry certifications (ITIL, PMP, CISA, etc.) Excellent analytical, problem solving, oral, written, and team building skills

familiar with key concepts around data, applications and infrastructure

People management skills; good written and verbal skills

Excellent time management and organizational skills; Availability to travel for some business trips (20-30%) to Italian locations, for example: Can lead & act consistently with the company’s strategy and values

• Ability to achieve planned results
• Demonstrates a strong customer focus through planning and actions, acts with initiative and urgency
• Shows the ability to be a change leader with adaptability and continuous improvement