Booking / reservations agent - (Roma)

ABOUT US Founded in 2007 by childhood friends Olivier Bon, Pierre-Charles Cros, and Romée De Goriainoff, and joined by Xavier Padovani in 2010, Experimental has redefined the codes of hospitality by offering a unique experience of contemporary elegance and warmth to a discerning international clientele.
Renowned for bringing the cocktail bar culture to Paris, the group now operates cocktail bars, wine bars, restaurants and, since 2015, hotels.
Experimental service philosophy is built around three core principles: the quality of the products, the precision of the service, and the genuine warmth of our welcome.

ABOUT EXPERIMENTAL ROMA

Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental group. Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian. The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome. Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene.

Permanent position starting May 2026.
As a Reservation Agent, you will oversee a range of tailor-made services for individual clients. Reservations Manager of individual, travel agencies, corporate guests
Entering and checking individual, travel agencies and corporate reservations in compliance with the Group’s procedures (booking entry, rates, credit cards, client requests, room allocations),
Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, or special accommodations, and provide solutions to ensure guest satisfaction and retention.
Promote hotel services, amenities, and packages to guests during the reservation process, identifying opportunities for upselling or cross-selling to enhance the guest experience and maximize revenue for the hotel.

Reporting and Administrative follow-up
Tracking payments and commissions related to group and agencies bookings
Ensure that all requests received by email throughout the day are addressed and maintain a daily follow-up on requests, prioritizing those that require immediate attention

Corporate account management & development / follow-up & loyalty / contract preparation
Maintaining existing client relationships through proactive follow-ups
Manage training and oversee correct application of reservation & sales processes
Monitoring the daily activity and data entry
Ensuring proper follow-up of procedures and accurate data entry (client merge, experience process, profile notes)

We are looking for someone passionate about the hospitality industry, with a professional appearance and proficiency in English.
You have initial experience in a similar position in a high-end hotel.
You speak Italian and fluent English; a third language (French) would be an advantage.
Knowledge of the Opera Cloud software would be a plus.
Experience Hospitality, the Experimental Way !
Training and career development opportunities.
Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).