Head of Banking Operations

Join BEST Italia, a fast‐growing company in the financial services sector. W provide debt collection services for banks, lending institutions, telecommunications operators, energy companies, and other mass‐service providers. We actively invest in credit portfolios.
BEST Italia is a part of BEST Capital Group - one of the leading debt recovery organizations in Europe, operatng in Italy, Poland, Romania, and Bulgaria.
The Operational Director is fully responsible for the revenue-generating operations of the company, including Call Center, Legal Enforcement, Field Collection, and Operational Back Office. This role carries full accountability for operational performance, efficiency, compliance, and sustainable growth.
Business & Financial Accountability

• Delivery of cash collection targets
• Capacity planning and operational scalability
• Portfolio allocation strategy (Call Center vs Legal vs Field)
• Call Center Leader
• Legal Enforcement Manager
• Operational Back Office

Monitoring and driving KPIs (conversion rate, productivity/FTE, average recovery)

• Data-driven decision-making
• Governance & Compliance
• Ensuring operational compliance with legal and regulatory standards
• Risk mitigation and quality control
• Close cooperation with Legal and Compliance functions

10+ years of experience in debt collection, NPL servicing, or comparable high-performance operational environments (e.Minimum 5 years in senior leadership managing multi-level teams

• Proven track record of performance improvement and operational transformation
• Thinks strategically beyond immediate operational targets

Competitive compensation aligned with senior executive responsibility
Further details on the processing of personal data are available on the BEST Italia website.