IT Technology Specialist

Position Overview

At Nicolet National Bank, the IT Support Specialist I position will maintain and improve the technical systems to ensure all employees have the technology they need to complete their work.

Responsibilities

Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance.
Provides answers to users by identifying problems, researching answers, and guiding users through corrective steps.
Ensures smooth operation of hardware systems by coordinating maintenance and repairs for personal computers.
Installing new software and hardware components.
Supporting the day-to-day operations of our computer network.
Upholds Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
Understands and communicates the value of diversity within the workplace and works successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status, or other non-job-related classification, in line with Nicolet’s policies on equal employment opportunities and non-discrimination and a commitment to inclusion and respect toward different perspectives.
Performs all other duties as assigned.

Qualifications

Pursuing/completed a two year or four-year degree in Information Technology or related field
Excellent problem-solving and critical thinking skills.
Effective communication skills, including speaking, writing, and active listening.
Good organization, time management, and prioritization.
Efficient troubleshooting abilities.
Great customer service and interpersonal skills.
Self-motivated and resourceful with strong research skills.
Ability to travel to different locations.
Ability to work fully in office.

Benefits

• 401(k) with a company match
• PT0 &11 1/2 Paid Holidays

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer. Veterans. Disabled.
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