A: IT Business Analyst

The Business Process Optimisation Specialist plays a key role in the Data Governance, Automation & Process Optimization team, reporting into the Head of Data Governance, Automation and Process Optimization. The Specialist will act as a key partner to internal and external stakeholders, will work alongside the Business Process Optimization Manager, challenging the status quo, proposing innovative solutions, and supporting the delivery of defined implementations.

Support the end-to-end process optimisation strategy for GEB, ensuring alignment with business objectives and innovation priorities

Maintain and govern a centralised process library, ensuring all as-is and to-be process maps are up to date, accessible, and version-controlled

Support the process improvement lifecycle, including as-is definition, to-be ideation, implementation prioritisation, and planning

Translate business needs into actionable system requirements and oversee their implementation in collaboration with IT and development teams

Ensure compliance with regulatory, security, and data governance standards across all processes

Coordinate with business and testing teams to ensure all process-related components are thoroughly validated and meet quality standards in line with GEB expectations

Act as a process unifier, proactively identifying and eliminating duplication, overlaps, or inconsistencies across business units

Challenge existing processes and stakeholder assumptions, promoting a culture of continuous improvement and innovation

Proven experience in business process optimisation, ideally within digital platforms or enterprise systems

Ability to translate complex business needs into clear technical requirements and vice versa

Skilled in Agile methodologies, backlog management, and iterative delivery

Resilient with strong organizational skills and a high attention to detail

Master’s degree in business, engineering, information systems, or a related field

Minimum 3 years of experience in business analysis, process improvement, or product ownership roles

Certification in Lean Six Sigma, BPMN, or similar process improvement methodologies is a plus

Familiarity with data governance, compliance, and security best practices

Willingness to travel occasionally as required by business needs

Fluent in English, any other language would be considered an asset

This is a permanent and full-time position, based in Assago (close to Milan, Italy).

GEB is a global Employee Benefits platform that helps Multinational Corporates succeed by protecting and enhancing the physical, emotional & financial wellbeing of their human capital. Driven by customer service, innovation, and operational excellence, GEB is built on an ecosystem of partnerships to support clients on their Environmental, Social & Governance journey. Its presence is truly global (127 countries) and reliable thanks to 136 trusted local Network Partners, who enable the provision of focused expertise and support to 298 Lifecycle Pooling coordinated multinational programmes, 324 other global solutions and 62 Captive programmes, with a premium volume of €1.643 billion (YE 2024 figures).

The GEB Business Service Centre (BSC) in Assago, Italy, is a service company that will be primarily focusing on providing services to our clients and network partners and support the overall division activity.

Data Governance, Automation and Process Optimization

IT & Security

FRANCE & GLOBAL BUSINESS ACTIVITIES - GENERALI CARE HUB - GENERALI EMPLOYEE BENEFITS

FRANCE & GLOBAL BUSINESS ACTIVITIES - GENERALI CARE HUB - GENERALI EMPLOYEE BENEFITS

Generali Operations Service Platform S.r.l

FRANCE & GLOBAL BUSINESS ACTIVITIES - GLOBAL CORPORATE & COMMERCIAL

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