Customer Success Manager ›

You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

We’re looking for a Customer Success Manager to join our team and help professional soccer teams and federations get the most out of Hudl. As a Customer Success Manager at Hudl, you’ll:

By analyzing engagement metrics in Salesforce, you’ll identify which accounts are thriving and which need a hand, ensuring every team sees the full value of their investment.

You’ll lead kick‑off calls and business reviews to stay aligned with your customers' goals. You won't just react to problems—you’ll proactively suggest solutions, upsell new features and cross‑sell products that help teams perform at their best.

From account configuration to leading educational webinars, you’ll ensure our users are equipped to succeed from day one.

You’ll partner closely with Account Executives to ensure seamless handoffs and work with our product teams to share frontline feedback on market trends and customer needs.

But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.

You’re fluent in English and fluent in at least one of these languages: Italian, Greek, Arabic or Turkish.

You’ve worked with a CRM like Salesforce and use data‑driven insights to manage your workflow and engage partners effectively.

You have excellent verbal and written communication skills and can clearly articulate value to stakeholders at all levels.

You have a deep understanding of the sport, whether through playing, coaching or previous work experience.

You excel at empathizing with customer challenges and proactively coordinating internal resources to find the best path forward.

flexible vacation time above any required statutory leave, company‑wide holidays and timeout (meeting‑free) days, remote work options and more) so you can enjoy your personal life too.

Your team will support you, but you’ll own your work and have the agency to try new ideas.

Provide an environment to help you succeed. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work.

Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.

But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.

To help us reach this goal, we’d appreciate if you take our diversity questionnaire. Your voluntary choice to complete it will create a separate, confidential record of your name, where you learned about the role you applied for, and information about protected characteristics (UK: the Equity Act 2010).

Your data is kept strictly confidential and won’t be used as a part of the selection process. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Any information that you do provide will be recorded and maintained in a confidential file.

The Regulation (EU) 2016/679 and the applicable national data processing regulations (together, the " Applicable Legislation ") for candidates applying to the positions in the EU give rights to individuals in respect of personal data held about them by others and as directed by the above Applicable Legislation Hudl provides you the following information:

Hudl and its affiliates act as data controllers in relation to the personal data Hudl collects in connection with its recruiting and hiring processes, as well as with data subprocessors engaged by Hudl to help manage those processes. If you are located outside of the USA, your personal data will be transferred to the USA once you submit it through our careers site.

The information you give will be held on both manual and electronic systems by Hudl.

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