ICT OPERATION SPECIALIST

From day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it. Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,000 qualified therapists and more than 7 million therapy sessions delivered , we’re proud to have made a meaningful difference in countless lives.

This is an opportunity to drive the growth of our corporate mental health solutions and scale Unobravo’s impact in the world of work. We’re seeking someone bold, commercially sharp, and impact-driven, ready to fuel our international expansion through strong partnerships with companies.

Languages: Italian, English (fluent)

As an Operations Specialist , you will play a key role in ensuring the operational excellence of the therapy journey , monitoring performance end-to-end and proactively addressing risks, bottlenecks, and disruptions.

Monitor daily operational performance through dedicated dashboards.

Manage and resolve operational issues related to patient–therapist matching, session scheduling, payments, and invoicing.

Lead root-cause analysis for recurring issues and implement preventive improvements to reduce reoccurrence.

Work closely with local operations coordinators to manage location-specific operational issues and ensure smooth service delivery.

Define, maintain, and monitor SLAs, alerts, and operational thresholds.

Contribute to capacity planning, hiring needs, and continuous process improvement.

3–5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups).

• Strong problem-solving skills, with a structured approach to root-cause analysis and continuous improvement.
• Fluency in English.

✨ After an in-person onboarding week at our HQ in Milan (travel’s on us), you’re free to choose the place that inspires your best work!

&##Free Online Language Training

Free access to our language platform to grow both personally and professionally.

• ##At Unobravo, what truly connects us isn’t just what we do, it’s how we do it. If you require reasonable accommodations during the application or interview process, just let us know, we’re here to support you.
• ##Every application is carefully reviewed by our Talent team. If your profile matches the role, we’ll reach out for an introductory call. You’ll always have a dedicated Talent point of contact to guide you through every step.