Sales Development Representative (English)

Qualify inbound leads generated by marketing activities and introduce Esker’s solutions to prospects across Italy and the Italian-speaking region of Switzerland.
Contact prospects by phone, email, and LinkedIn to understand their document-intensive processes, business challenges, and digital transformation objectives.
Generate new business opportunities and identify key stakeholders within target accounts.
Support Field Sales Representatives throughout the sales cycle and contribute to the development of the Italian market.
Execute outbound prospecting and telemarketing campaigns in collaboration with marketing and sales teams.
Manage maintenance renewal activities for existing customers and contribute to customer retention efforts.
Maintain accurate and up-to-date information in Salesforce CRM, including prospect interactions, opportunities, account information, and sales activities.
Analyze sales opportunities and share insights on successes and losses to continuously improve business performance.
Work closely with Customer Experience, Marketing, Professional Services, Sales Administration, and Partner teams to ensure a positive customer journey.
Share market feedback and recommendations with internal stakeholders to support business growth and improve commercial effectiveness.
Report regularly on activities, pipeline development, and results.
Salesforce CRM
Marketing automation tools
LinkedIn Sales Navigator
Sales engagement tools
Collaboration with Sales, Marketing, Customer Experience, Professional Services and Partner teams
Previous experience in business development, inside sales, lead generation, or customer-facing B2B roles.
Comfortable engaging prospects through phone, email, and social selling activities.
Customer-oriented mindset with the ability to understand business challenges and identify value-added solutions.
Data-driven and attentive to CRM data quality and reporting.
Team player who enjoys collaborating with different departments in an international environment.
Curious about technology and digital transformation topics.
Fluent in Italian and comfortable communicating in English, both spoken and written.