Front Desk Hospitality Agent

SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.This integration connects our inventory and front of house and back of house systems with the world’s largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees.Our team blends the agility of a tech company with the standards of a global hospitality brand — and we’re building something that’s reshaping the future of travel.**Our Senior Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All.” This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Senior Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. This role will focus heavily on supporting our Front Desk Hospitality Agents while simultaneously working at the front desk. The Opportunity:*** Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.* Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.* Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.* Work alongside front desk staff and our remote service teams to handle all guest interactions with the highest quality of service and professionalism, taking ownership of guest issues and ensuring they are completed to the highest degree of satisfaction without supervision.* Coordinate work from the front desk by prioritizing and delegating tasks to completion and act as a point of contact for escalated guest situations when a manager is unavailable; assist with training and mentorship for Front Desk Hospitality Agents.* Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.* Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required* Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.* set up the breakfast buffet and tables, help serve and take care of the breakfast and to respect HACCP**Who We Look For:*** Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles; demonstrated experience using customer communication software such as Salesforce.* you love speaking with guests in-person and through digital support channels.* Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.* Flexible schedule and open to working evenings, weekends, and holidays.* Proficiency in languages other than English is an asset.* This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Benefits**We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. Competitive compensation* Medical, dental and vision insurance (where applicable)* Flexible vacation* Wellness and volunteering days* Annual free credits and discounts to stay in Sonders* Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork**Learn More About Sonder*** Blog:* Instagram:**Equal Opportunity**We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. *Extend Hospitality To All* is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.Health & Well-Being** Eligible employees have access to our medical, dental, life, vision, and disability insurance

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