Service Desk Support Analyst

Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets, managing the full life-cycle of specialist and executive-level hires.
WHAT WE ARE LOOKING FOR Service Desk Operator | Space Programmes
Join our client’s international team in Rome (Anagnina Area), supporting operational services within programmes linked to European institutions and the space sector.
Our client is a trusted leader in Space Services, with a proud history spanning over 55 years and a track record of supporting more than 50 space missions for world-renowned agencies like ESA and NASA. Their expertise covers the entire space lifecycle - from satellite testing and launch services to spacecraft operations, space surveillance, and data management - driving innovation in the New Space era.
We are looking for a proactive and customer-oriented Service Desk Operator to join the team, able to work autonomously in a structured environment and collaborate effectively within an already well-defined team.
For this role, relocation to Rome is mandatory for candidates living far from the area, unless they are able to commute regularly.
A B2/C1+ level of English is required due to regular interactions with European stakeholders and documentation in English.

Contract type: fixed-term, with the possibility to move to a permanent position depending on future opportunities. Acting as the first interface to users, managing email distribution in MS Outlook / ServiceNow ticketing system.
Routing, assigning, tracing and monitoring requests in ServiceNow. Operations of Data Access and User Management
Data Access management support
Handling data access requests involving manual intervention and ensuring approval within the expected timeline.
Implementing data access rights as per applicable directives for new missions.
Handling new project proposals, implementing the start-up process (user notification, registration of project).
Managing data access rights/quota allocation (generation of an account or provision of access details) for datasets with restrictions.
User Account management support (Identity Access Management / SSO)
Supporting users’ account enquiries, providing dedicated information and instructions.
Troubleshooting incompatibility with the ticketing system, ensuring data consistency among the different tools and keeping the relevant database(s) cleaned and aligned. Contribution to weekly and monthly reports.
Very good command of English (indispensable), including the ability to write and understand technical documentation predominantly written in English.
MS Office suite and general knowledge of common office tools.
Familiarity with ServiceNow (or similar ticketing tools) is considered a strong asset.
Relocation: Relocation to Rome is mandatory for candidates living far from the area, unless they are able to commute regularly
English: Contract type: Fixed-term, with the possibility to move to a permanent position depending on future opportunities
Once we receive your CV, we will take time to evaluate it carefully. Should there be a match for this or other positions at Etinars, we will be in touch.
At Etinars, we are committed to supporting a Diverse and Inclusive Community.