SYSTEM SUPPORT SPECIALIST -

Veeqo Support serves as the first point of contact for Veeqo users through our AI chatbot Vera and our talented team of 1st and 2nd line agents, handling 80k+ tickets annually from our seller base across the UK and US. The team works collaboratively with 1st and 2nd line agents, tech writers, program managers, and leadership, maintaining a relentless focus on AI innovation and driving AI resolution rates so that human agents can concentrate on complex and challenging work that directly improves the seller experience.

We are seeking a Support Systems Specialist to drive the technical optimisation of our seller support infrastructure. This role is responsible for the day-to-day operation, enhancement, and strategic leverage of Intercom for ticket management and chatbot functionality within Veeqo's support ecosystem as well as several other systems and tools. Manage daily operations of Intercom ticket management system and chatbot infrastructure

Continuously optimise system performance, workflow efficiency, and user experience

Monitor system health, identify bottlenecks, and implement proactive solutions

Design and implement creative integrations between Intercom and third‑party software solutions

Build robust API connections that enhance AI resolution capabilities and streamline support processes

Develop custom scripts and automations to reduce manual workload and improve response times

Ensure seamless data flow between systems while maintaining data integrity and security

Develop SQL queries and reports to analyse support metrics, identify trends, and drive data‑driven decisions

Create automated quality monitoring systems that protect and enhance seller experience

Collaborate with third‑party suppliers to negotiate optimal outcomes for Veeqo support operations

Evaluate new technologies and tools that could enhance support capabilities

Manage vendor relationships to maximise value and minimise risk

Veeqo ( is Amazon’s Free Shipping and Inventory Management Software, allowing Amazon sellers to manage orders across a range of ecommerce websites and marketplaces and purchases shipping labels with the lowest commercial rates from major shipping carriers.

We are a transparent, collaborative organization that values driven, adaptable team members focused on getting the job done. We care about your personal life, family, and interests outside of work.

The office has a relaxed and welcoming atmosphere (and is dog‑friendly!). We also organize monthly social events for the team to help bond and enjoy each other’s company in a more casual setting.

Experience working with REST API based services, or experience troubleshooting and debugging technical systems and experience that includes strong analytical skills, attention to detail, and effective communication abilities

Knowledge of one or more scripting languages (e.g., Python, Ruby, Perl)

Experience managing and negotiating contracts and vendor relationships

Experience in written and verbal communication skills to communicate with technical and non‑technical audiences, including senior leadership

Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages

Experience with customer support platforms, preferably Intercom

Bachelor’s degree in computer science or equivalent

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