Field Service Technician Maintenance & Customer Service

Field Service Technician Benefits Overview
As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. The Field Service Team installs, commissions, troubleshoots, and repairs Flowserve’s pumps and equipment for our customers in industries such as oil and gas, chemical, nuclear, coal, and wastewater industries. This position requires a Service Technician that performs field servicing, site repairs and maintenance activities on a wide range of pumping equipment. The work is normally carried out on customer premises that will include, but not be limited to, factory sites, chemical facilities, pumping stations, refineries, oil rigs and other plant installations. The work entails, but is not limited to, removal, inspection, refurbishment, rebuild, installation, commission, general servicing, on-site repair, troubleshooting and the completion of applicable reports in an electronic format suitable for submittal to internal and external customers.

Visit customer sites, to deliver installation, commissioning, and general service-related tasks on relatively simpler installations for OEM equipment as well from competitors.
Direct interface with Subcontractors, vendors and any supplier working at site with our Field Service Technician for critical jobs.
Carrying out appropriate diagnoses and repairs of pumps (Mechatronic products) in the field and in the workshop.
Performing trouble shooting.
Assembly in the Field as well in necessary in the Flowserve QRC Workshop.
Checking and ensuring quality.
Adaptation, modification and optimization of the systems and components of the hardware and software parameters according to customer orders.
Monitor repair quality, carry out test tasks. Analyze defects, rework and rejects as well as develop and implement measures for preventive quality assurance or suggest implementation.

Qualified as a mechanical engineering apprentice, have good fitting and mechanical skills and be familiar with the ins and outs of small and modular pumping packages.
Have demonstrable experience in the use of laser alignment equipment would be advantageous.
Experience in the chemical, power, and/or oil and gas industries.
Able to remain calm and even tempered in the face of challenges, demands, and deadlines.
Must have a valid driver’s license with a good driving record, be prepared to travel at short notice, work hours outside of your contracted hours when the need arises and be prepared to work away from your home base for periods of time.
You should have a good knowledge of requisite health and safety requirements and be capable of working within clients ‘permit to work’ systems.
Good English oral and written language and interpersonal skills are required as the job entails report writing and dialogue with customers and service administration.
A knowledge of and the ability to use a PC and related software packages are essential. Knowledge on SAP R/3 would be advantageous.

Our history began over 200 years ago, and today Flowserve employs more than 15,000 associates in 300-plus locations around the world, including over 180 quick-response centers that provide aftermarket parts and services to customers. Through our unmatched combination of products, engineering and aftermarket services, we help our customers achieve tangible business results: lower operating costs, optimized performance, prolonged equipment life, mitigated risks and higher productivity.
Draw on our industry expertise to help address your most pressing challenges while reducing expenses, minimizing risk and maximizing performance.