SERVICE ASSISTANCE ENGINEER

If yes, we encourage your application for Field Service Engineer role!

In this role you will be in charge of delivering technical services, such as commissioning, maintenance, diagnostics and trainings at customer sites, in full compliance with the highest safety standards. Reporting to the Field Service Manager, you will contribute to represent the company public image, as so precision, situation adaptability and excellent communication skills are required. As a key point of contact for assistance, you will provide technical support to customers, either on-site or remotely, by meeting their needs at best.

By joining us as a Field Service Engineer in Fiorenzuola , this role can be a strong foundation for your future career within Emerson. Carrying out service-related tasks on the client's premises, such as technical placements, calibration operations, damage analysis and repairs, maintenance, and product inspections. After each operation, you will be asked to prepare a complete report of the service intervention.

Supporting production workforce in Fiorenzuola plant when needed, providing service activities on customer returns.

Facilitating training exercises with clients and any crucial Emerson team members.

Joining clients’ meetings on-site and playing an active role with remote service activities, providing technical solutions to their issues and improving further business opportunities.

You are flexible and ready to tailor your service according to the environment in which you operate, coordinating yourself with colleagues and managers. You are a reliable professional, able to adjust communication content and style to meet the needs of diverse collaborators and accomplishing plans in order to achieve the desired outcomes.

Technical Diploma

• Knowledge of hydraulic, pneumatic, and electric/electronic technical drawings, as well as technical components
• Professional use of technical service intervention tools (Multimeter, Power Supply Module etc)
• English proficiency, both written and spoken.
• Fluency in Italian
• Field Service within the Oil & Gas field)
• Flexible to travel off-site on a regular basis.
• Intermediate knowledge of Microsoft Office applications (Excel, Word and PowerPoint)

A bachelor’s degree or relevant experience in a technical field will be positively regarded.

Additional language knowledge is highly appreciated.

Confirmed experience in customer service roles.

Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.