Responsabile Planning & Control - Business Area

Regional Manager - Italy
(The aim of a Regional Manager position is to act as the link between the KellyDeli back office, retail partners and our points of sales. This position is responsible for managing and developing a portfolio of points of sales to ensure operational excellence throughout the network. Reporting to the Head of Regional Managers, you will be targeted on driving like-for-like sales performance as well as building consistently strong relationships with both franchise partners and retail stores that we operate within. Using internal tools and resources, you should have an acute business acumen when it comes to analysing stats and figures, identifying weak areas, and sensing the opportunity for growth and improvement within your allocated region.
Working with (external and internal relationships) – Franchise Partners, Retail Partners, Head of RM, Country Manager, Quality, Marketing, Finance, Partnership, Owned Kiosks
Travel involved
80% of time will be based in the field supporting point of sales – travel by car, train and plane could be required at any time. Depending on the geography of your region, you may stay one or two nights per week away from home.
Coach and support your region of franchise partners to operate in the most cost-efficient way possible and to deliver maximum profitability for their business
Implement company policy, quality standards, group marketing initiatives, as well as the regulatory and legal procedures on its region.
Ensure information is clearly communicated between KellyDeli head office and sales outlets, give meaning to the objectives and plans commercial / marketing / quality.
Responsible for the renewal of existing contract with the retailer
To drive sales revenues by detailed management of all kiosk KPIs to include:

• Range / variety analysis and implementation of correct product mix
• Waste management to maximize product availability
• Marketing campaign participation results
• Check the quality of product. (Visual and Weight)
• Check the respect of the recipes (Weight) to control COGS
• Control the hygiene basics rules during your visit
• Control that all the partner team is wearing Uniform, gloves and Kmask.

Ensuring Partners utilize production management techniques to increase overall revenues of their assigned kiosks through analysis of peak times and individual product demand
Establish pro-active sales activities in all kiosks within their region such as: 2 tastings per day, plus high levels of customer interaction at all other times.
Help create and implement comprehensive sales training programs to motivate Partners to increase sales using proven sales techniques on a team or individual basis.
Ensure all Franchise partners have completed sales and customer experience and tasting training on the e-learning platform
General business updates with retail partner management to define (overall picture, sales, marketing, quality, NPD, company initiative, action plan of the kiosk and retailer issues).
Conduct one/ two retailer business reviews per year per retailer
Be the Sushi Daily brand representative at the local level with retailer
communicating important updates, performance success and marketing plans etc.
Work closely with our retailers to ensure and protect brand consistency at all levels
Franchise Partner Relationship Management
Ensure you visit each of your franchise partners once a month
Each visit is recorded in GEMBA
Spend time on your visits coaching our franchise partners on how best to optimise their business and help them create action plans to impact their business performance
Conduct a business review with your franchise partners twice a year and a follow up action plan
Assure the respect of the global contract agreement at the local level.
Complete thorough sign off process of new Franchise Partners in your region to ensure they are ready and set up for success
Be involved in creating clear and defined documentation on processes and kiosk operations to ensure smooth transition of kiosk take overs by new partners.
Work with KellyDeli to implement actions from the Partner Survey Action Plans and from the CEO Partner Listening sessions
Brand Excellence
Carry out monthly store visits to your franchise partners
Monthly product quality checks during each visit you make to your franchise partners:
Food
Packaging
Coach partners on corrective actions where quality may have slipped, make sure they understand the reasons behind this.
Check marketing campaigns are being deployed correctly across your region’s kiosks to achieve a participation rate of 90% for your region
Ensure your franchise partners have completed the Compliance and product and standards elearning modules
(Sushi Allowance

• 25 days annual leave (with national holidays on top)
• Health Insurance