Front Desk Agent Overnight

The Hoxton opened its doors in Florence, capital of Italy’s Tuscany region and home to some of the world’s most famous masterpieces of Renaissance art, architecture and monuments. This eye-candy city is packed with culture and is the birthplace of gelato – we did not need any persuading to make it our second home in the country.
The Hoxton in Florence feature 161 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby, rooftop and courtyard. There is also a basement meeting and events space.
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. You make sure our guest experience never flags, even at night! Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
Work with all our teams to make sure we're always busy and help with any overbooking levels.
Answer phones, sort out requests and anything that might arise, involving the team as needed - you're the one-stop-shop for our guests to turn to.
Assist the Front Office Manager with daily procedures.
Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
Ensure the safety of guests overnight whilst they are tucked up asleep.

Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.

• We leave our egos at the door and help get things done.
• that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
• Experience of Micros Fidelio Opera or a similar front desk operating system.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.

The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
A competitive package and plenty of opportunity for development.
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.